Introduction
At Gems by Mos, we strive to ensure our customers are completely satisfied with their purchases. We take great care in delivering quality products, but if for any reason you are not satisfied, please review our return and refund policy below.
Eligibility for Returns
We accept returns on eligible items within [insert return window, e.g., 7 or 14 days] of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that show signs of wear, damage, or alterations will not be accepted for return. Some items, such as custom-made or personalized jewelry, are non-returnable unless they are defective or damaged upon arrival.
Return Process
To initiate a return, please contact our customer support team at [Insert Your Email Address] within the return window. Include your order number, reason for return, and clear photos if the item is damaged or defective. Once your return request is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within [insert timeframe, e.g., 5–10 business days]. Please note that original shipping charges (if any) are non-refundable. In the case of late or missing refunds, please check with your bank or credit card provider first before contacting us.
Exchanges
We currently offer exchanges only for defective or damaged items. If you received a damaged product and would prefer a replacement, contact us at [Insert Your Email Address] with your order details and clear photos. We will arrange an exchange once the item is returned and inspected.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized items
- Sale or discounted items
- Gift cards
- Items without original packaging
We encourage you to contact us if you have any questions about the eligibility of your item before making a return.